Free local standard shipping is available to all orders over SGD60. Excludes the purchase of gift card. If your minimum purchase falls below SGD59.99 after discount, SGD5 delivery fees will be applied.

All orders are charged in SGD. Please note that all refunds are issued in SGD so any discrepancies in the amount will be due to the conversion rate at the time of processing.

As soon as your order has been accepted, we immediately begin processing to get to you as soon as possible. This means that we are unable to make any changes to orders once placed. Please make sure all your details are correct before check-out.

We do not offer direct exhanges on any of our products.

Please send us an email at hello@ululada.com with your order number and an image o the damaged item, as well as the package your order was shipped in. Our team will be happy to help you!

We're very sorry to hear that. Please reach us at hello@ululada.com immediately upon receiving your items. Send us a clear image of the items received and exterior of the package. Provide your order number and the name of misisng item.

We sincerely apologise for any inconveience. We strive to kepp all our customers happy, hence, all items are checked and carefully packed before it is sent to you.

In the unlikely situations that you have received a defective item, please contact hello@ululada.com with a clear image/video of the item and your order ID within 7 days. You will receive an email with next steps for completing your return items.