Do you offer free shipping?
Free local standard shipping is available to all orders over SGD60. Excludes the purchase of gift card. If your minimum purchase falls below SGD59.99 after discount, SGD5 delivery fees will be applied.
What currencies do you accept?
All orders are charged in SGD. Please note that all refunds are issued in SGD so any discrepancies in the amount will be due to the conversion rate at the time of processing.
Can I make changes to or cancel my order?
As soon as your order has been accepted, we immediately begin processing to get to you as soon as possible. This means that we are unable to make any changes to orders once placed. Please make sure all your details are correct before check-out.
Can i exchange a product?
We do not offer direct exhanges on any of our products.
My item was damaged during transit. What should I do?
Please send us an email at firstname.lastname@example.org with your order number and an image o the damaged item, as well as the package your order was shipped in. Our team will be happy to help you!
An item from my order is missing from my package, what should I do?
We're very sorry to hear that. Please reach us at email@example.com immediately upon receiving your items. Send us a clear image of the items received and exterior of the package. Provide your order number and the name of misisng item.
What should I do if i received defective item?
We sincerely apologise for any inconveience. We strive to kepp all our customers happy, hence, all items are checked and carefully packed before it is sent to you.
In the unlikely situations that you have received a defective item, please contact firstname.lastname@example.org with a clear image/video of the item and your order ID within 7 days. You will receive an email with next steps for completing your return items.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com